Recognising Great Customer Care With our Ambassadors of Service

At The Personal Agent we feel that giving great service is an essential part of your journey with us, and as such we like to recognise and reward our team. Here are some of our Ambassadors from this year:
Catherine Mahoney

Move Manager, Catherine Mahoney

Sue Boardman

Senior Sales Negotiator, Sue Boardman

Cat really went the extra mile when an applicant was at her wits end, distressed and not knowing how she was going to physically and mentally move forward, she really supported her through the process and shone like a torch in the darkness, leading her way.
Sue was there when one of our elderly and vulnerable vendors’ heating stopped working, she kept them calm and sorted it out for them.
Well done team– keep up the good work!!
Cat and Sue haven’t been the only ones providing outstanding customer service, visit our testimonials page to read the latest reviews from our satisfied customers.


Here are some of our great reviews;

We bought our property from Personal Agent and when we relocated abroad we were happy to return to them to arrange the letting and management of our flat. The service is very good and everyone is friendly and informative. Hanna


Thank you for your great service selling our house for us. You’ve been really helpful and we would be very happy recommending you to others.
Charlotte – You have been brilliant!
Best Wishes
Mike & Amy


100% Excellent! I can’t recommend highly enough. Not only did they surpass expectations in getting people through the door and keeping us updated at all times, they truly came into their own after we accepted an offer. I’ve bought and sold about a dozen properties over the years and normally once the offer’s in it’s a case of you having to chase the agent to get updates. Not so here. Chris Titchener their Sales Progression guy was Absolutely Brilliant and couldn’t have worked harder and kept us in the loop constantly. Definitely Recommend.


What a fantastic service from start to finish received from both the Chris’s (based in both the Epsom and Ewell offices). They are extremely easy to work with making the sale really straight forward. Nothing was ever too much hassle and great partnership working with solicitors taking the pressure off me! THANK YOU! I can’t recommend you enough.



Richard and The Team,
Thank you for everything that you have done to ensure the sale of our house has gone so smoothly – it’s been amazingly stress free! Big thanks to Tom and Cat for looking after us so well.

Kate & Chris

If you’d like to learn more about The Personal Agent and how we can help you with the buying, renting or selling of a property, contact us now via the contact page here.


Rupert Briggs

About the author

Rupert Briggs | Director, Epsom

Hi, my name is Rupert and I’m the owner and Director of The Personal Agent Ltd. Richard and I launched The Personal Agent in 2004 with a vision of it being a very different kind of agency. Having worked for local estate agents, we knew what the market was looking for – a personal service tailored to the needs of those who trust us with their properties, one that genuinely listens, adapts, and consistently delivers on its promises. I am passionate about ensuring that each and every landlord and vendor we work with only ever receives the very best in service, marketing and cutting-edge innovations to ensure that they achieve their property goals and we live up to their expectations.