“3/5/16
Dear Sue,
I have now been in my new home for a month and I wanted to take the time to thank you and your team for a fantastic customer experience throughout the purchase process.

Right from the start, I was impressed by a couple of your young agents (Tom was one of them, and there was another young gentleman who was equally as professional). They were friendly, courteous, professional and a great representation of The Personal Agent brand.

Cat Mahoney was fantastic, keeping me in the loop and updated throughout. She was often working behind the scenes to speak with the solicitors and the vendors and particularly in the last week as we waited to see when exchange and completion would be, she was regularly in touch.

I also found your interaction with me friendly, consistent and professional as we discussed possible viewings and during the offer process.

So thank you to you and the whole team for a truly outstanding purchase experience. We all worked very hard and very well together to achieve the completion date of 31st March, which by my calculations was just short of 8 weeks from first viewing to moving in! I think thats incredible and really want to tell you how impressed I've been. I will absolutely be recommending The Personal Agent, and in particular the Epsom team, to anyone looking to buy or sell in the area.

Many thanks and wishing you all a very good Summer ahead.
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