Following the latest relaxation of Covid restrictions, we have decided to amend our company policy to continue to protect our staff and clients.

Therefore from Monday 19th July 2021, visitors will be welcome in our office with or without a face mask. However we will be asking that face masks are still worn on viewings.  

It is our company policy that we will arrive at the viewing with a face covering on. We will not be providing masks, but despite the relaxation of restrictions we recommend any viewer wear their own mask when viewing a property.

(Some of our vendors may insist upon this, so we are requesting all viewers check with a Personal Agent representative before viewing).

With immediate effect there will be no restrictions on the number of adults or Children viewing but all children must be fully supervised by their parent or guardian.  

In addition we will still only be carrying out ‘proceedable’ viewings (e.g. Nothing to Sell / Under Offer etc).

Viewings can now take longer than 15 minutes where necessary, but should not exceed 30 minutes in line with our normal policy.

Anyone presenting any COVID-19 symptoms even a cough, will be asked to rearrange their viewing until they have had a negative PCR test.

The Personal Agent reserve the right to refuse any person entry to view a property.

Thank you for respecting our updated guidelines


Rupert Briggs

About the author

Rupert Briggs | Director, Epsom

Hi, my name is Rupert and I’m the owner and Director of The Personal Agent Ltd. Richard and I launched The Personal Agent in 2004 with a vision of it being a very different kind of agency. Having worked for local estate agents, we knew what the market was looking for – a personal service tailored to the needs of those who trust us with their properties, one that genuinely listens, adapts, and consistently delivers on its promises. I am passionate about ensuring that each and every landlord and vendor we work with only ever receives the very best in service, marketing and cutting-edge innovations to ensure that they achieve their property goals and we live up to their expectations.