Following the latest relaxation of Covid rules, we have decided to amend our company policy in line with other retail businesses.

Therefore, from Monday 17th May 2021, visitors will no longer need an appointment to enter the office. However, face masks must be worn whilst in the office; all staff will wear a face mask when there is a visitor in the office.


With immediate effect we will be allowing any applicants with Children to view properties. However, children must remain close to their parents or guardians and be encouraged not to touch anything.

Gloves and masks will still be required on all viewings.

The head count per viewing should not exceed 4 in total and should still be from the same household.

In addition we will still only be carrying out ‘proceedable’ viewings (e.g. Nothing to Sell / Under Offer etc).

Viewings can now take longer than 15 minutes where necessary, but should not exceed 30 minutes in line with normal policy.

Social distancing should still be observed.

If you are presenting any COVID-19 symptoms including a cough, please rearrange your viewing/do not visit our offices.

We still reserve the right to refuse entry

Thank you for respecting our Covid Policy


Rupert Briggs

About the author

Rupert Briggs | Director, Epsom

Hi, my name is Rupert and I’m the owner and Director of The Personal Agent Ltd. Richard and I launched The Personal Agent in 2004 with a vision of it being a very different kind of agency. Having worked for local estate agents, we knew what the market was looking for – a personal service tailored to the needs of those who trust us with their properties, one that genuinely listens, adapts, and consistently delivers on its promises. I am passionate about ensuring that each and every landlord and vendor we work with only ever receives the very best in service, marketing and cutting-edge innovations to ensure that they achieve their property goals and we live up to their expectations.