Founders, Rupert Briggs and Richard Digance, after having worked for local estate agents for some time decided that it was time to go it alone. They wanted to create an agency that was more in line with their view of what an estate agency should be like, one that cared more, listened more, did more for its community.
Would you like fries with that?
Our first office was above McDonalds in serviced offices. There was no direct entrance – you had to buzz to get in and we would have to then run to the door to open it!
We launched with no properties. And looked to drum up business with local press advertising and flyer posting – we walked the streets for months to get our name out there and find properties to sell.
Our first sale
Our first property, in Providence Place in Epsom, came to us in May through someone we knew. Trying to sell it with no buyers was a challenge. But properties bring buyers and after four weeks we did sell it – one of our proudest moments was seeing our first ever ‘sold’ board appear on the streets of Epsom.
And so it began, and we got momentum. More properties came on, a lot of properties, and we sold them.
Triumph in the face of adversity.
After nearly a year of trading, we turned up to work to find the building had been repossessed. We were given an hour to pack up our three desks, computers and phones into a van. Luckily a friend came to the rescue and put us in an office that needed refurbishment on the second floor of the High Street above the Leeds & Holbeck Building Society. There was no heating, no phones, and a lot of stairs to get up. We had to work off our mobile phones for 10 weeks while BT installed lines. But people were starting to hear about us because of our outstanding service.
A permanent home at last
And then came our first high street location. It was a big decision, but a shopfront was essential for us to move forward. Unfortunately, we ended competing with another agency for our Epsom office, but luckily the landlord chose us.
The premises were refurbished and we’ve never looked back. Over the years, we have expanded into different parts of the building.
Branch #2, Stoneleigh
Stoneleigh was an obvious choice for our second office as we had been selling plenty of property in that area for years by this point.
Branch #3, Ewell
Ewell came next and the doors opened in 2010. The business was growing organically from one neighbouring area to another, simply because of the demand we’d seen for an even more local team to be there for the convenience of our vendors and buyers.
Our first Lettings Branch opens
Having dabbled in lettings for years through a franchise model we decided to bring this function in-house and launched our own brand of lettings in 2013 from our Epsom branch. The demand has been such that it has gone from strength to strength, and our exceptional lettings and management team do us proud.
Branch #5, Banstead
And that brings us up to date with the opening of our latest branch in Banstead in January 2016.