Our separate lettings and management office, located just off the main High Street in Epsom town centre, allows for a more focused and dedicated team, ready, willing and certainly able to successfully handle any of your property needs.


From a single property to let to an entire portfolio to manage, we are here to support and advise our landlords to achieve better returns and more lasting tenancies – and we look after their properties as if they were our own.

Our approach has always been to treat every single landlord as if they were our only client, giving them the clear, professional advice that they need. It is this personal approach to customer service that has made us market leaders in and around the area. Our emphasis has always been on the individual, and it is this continued focus which drives our reputation.

157 High Street Epsom Surrey KT19 8EW


Monday:08.45 – 18.00
Tuesday:08.45 – 18.00
Wednesday:08.45 – 19.00
Thursday:08.45 – 18.00
Friday:08.45 – 18.00
Saturday:08.45 – 17.00


We expect a lot from our sales and lettings team – an expectation they regularly surpass, through both their sales figures and the quality of care they offer buyers, sellers, landlords and tenants on a daily basis.

With a well-honed group of sales negotiators, valuers, administrators and after sales support consultants at your service – you are assured of all the advice, guidance and support you will need when buying or selling.

Rupert Briggs

Hi, my name is Rupert and I’m the owner and Director of The Personal Agent Ltd. Richard and I launched The Personal Agent in 2004 with a vision of it being a very different kind of agency. Having worked for local estate agents, we knew what the market was looking for – a personal service tailored to the needs of those who trust us with their properties, one that genuinely listens, adapts, and consistently delivers on its promises. I am passionate about ensuring that each and every landlord and vendor we work with only ever receives the very best in service, marketing and cutting-edge innovations to ensure that they achieve their property goals and we live up to their expectations. rupert@thepersonalagent.co.uk

Richard Digance

Hello, my name is Richard, and I am one of the founding directors of The Personal Agent. I have been valuing homes within the area since 2001 and during this time have been responsible for all new business development and market appraisals within our flagship Epsom branch. I proudly head the team in our thriving Epsom office and bring my wealth of experience to ensure we achieve the best results for our clients. I am deeply committed to offering the very highest level of courteous service and professionalism, and this is an ethos that I ensure my entire team lives by. richard@thepersonalagent.co.uk

Richard Humphrey

Hello, my name is Richard Humphrey, and I am the Associate Director based in the Epsom office. Having been in the industry for around 30 years I have estate agency in my blood and couldn’t imagine doing anything else. For me it is all about doing the best for our clients and it is hugely rewarding when I see my team deliver the highest service and receive the praise they deserve. It also makes it easier for us to differentiate ourselves as much of our business comes from reviews and recommendations. richard.humphrey@thepersonalagent.co.uk

Gareth Osgood


Hello, my name is Gareth and I am the Senior Valuer in our ever- growing Epsom office.

My journey through the property industry began over two decades ago at a large corporate estate agency but as time has gone on, I’ve actively sought out an independent agency that knows what great customer service looks like which has brought me to where I am today.

I’ve been a local resident for over ten years and really enjoy being part of the thriving local community. Most importantly I’m one of those lucky people who loves my job and I truly believe this comes across when I meet clients to chat with them about all things property.


Chris Shaw

My Name is Chris, a 10-year veteran of the property market, and Sales Manager of the Epsom branch. I have a passion for property and believe that being an estate agent is far more than just negotiating the right deal. I know from a decade of working with landlords and vendors, tenants and buyers, that estate agency is all about building trust and living up to expectations so that trust evolves into long-lasting client relationships. I know it sounds a little clichéd, but one of the most rewarding things for me in my job is that after all our hard work I can hand someone the keys to their new home and hear them saying, “I can’t believe we’re here”. I live in the local area with my family and can’t recommend a better place to live. chris@thepersonalagent.co.uk

Ray Steward


Hi, my name is Ray. Having previously worked in the property market I returned to the industry and joined the Epsom team in 2022. Although the industry has changed dramatically in recent years I like to believe it is still underpinned by the high standards and integrity that the best agents offer. There is no better feeling than matching the perfect home with the right buyer and helping both the vendor and purchaser through the process. One of the great things about working for The Personal Agent is the comradery and teamwork that not only makes every working day more enjoyable but is also essential to providing our clients the best possible service and expertise.


Morgan Borrell

Hi, my name is Morgan, I am a sales negotiator at our Epsom branch. I joined the team in 2021, I am fairly new to the estate agency business and have the hunger to achieve the best not only for myself but also for you. I have great knowledge of this area as I have lived around Epsom my whole life, I am eager and motivated to help you find your dream home, and make it a stress-free experience. If you have any queries or questions, please do not hesitate to message me or give me a call, I look forward to hearing from you soon. morgan@thepersonalagent.co.uk

Rosie Fraser


Hi, I’m Rosie, I am a viewing negotiator and only recently joined the team in Epsom, with the vision of helping people find their dream home. I am very familiar with the area, as I grew I up in Ashtead and went to Box Hill School in Mickleham, later studying Business, Art, and Fashion at Reigate College.

Since leaving school I have always wanted to get into the property industry and am thoroughly enjoying my time at The Personal Agent. I look forward to meeting you, and can’t wait to show you around your potential future home!


Ben Woolnough

Hi! My name is Ben Woolnough and I am the Branch Manager of the Stoneleigh office. I have worked within the industry for over 14 years and within the area for over 10 years. I’ve been able to gain a wealth of experience and knowledge resulting in successful house moves for hundreds of people across Epsom, Ewell and Stoneleigh. I have a passion for ensuring the highest service standards are met throughout the moving process in order to provide the best possible experience to all clients. Both myself and the rest of our professional Stoneleigh team have a collective common goal of surpassing client expectations and being the best estate agents in our town. We all love nothing more than seeing happy clients moving into their new homes. ben@thepersonalagent.co.uk

Myles Wiltshire


Hi, I’m Myles, an accomplished estate agent with 16 years experience working predominately in South West London and Surrey. I’ve joined the Personal Agent team as Assistant Branch Manager at the successful Stoneleigh office. Come say hi and together we can explore the best properties (some you might not have even considered) until we find your dream home.


Liam Feeney


Hello, my name is Liam Feeney and I am the Valuations Manager at the Stoneleigh office. I started my career in Estate Agency back in 1999 and as our name suggests, I like to offer our clients a personable approach to selling. I enjoy being part of a dynamic and busy office, working alongside some of the best people in the business. If you are considering selling or just wanting some practical advice, I would be delighted to help.


Paul Davis

Hi, my name is Paul and I am a Senior Negotiator at the Stoneleigh office. I have been helping people to find their ideal homes since 2007 and I am a proud member of The Personal Agent team. I enjoy working hard to find buyers just the home they have been looking for and not only am I always keen to view new properties, but to meet new people as well. If you need help to sell your home, or are looking for the perfect property for you and your family, pop in to see me and I’ll do my utmost to help. paul@thepersonalagent.co.uk

Anna Marchesi


Hi my name is Anna I joined The Personal Agent in 2023 but have lived in the Epsom area all my life. My family have been in the property industry for many years, and it has always been my dream to follow in their footsteps. Whilst being quite new to the industry I am eager to learn and further my career within The Personal Agent. If I can be of any assistance in helping you to buy or sell a property please get in touch.


Sam Edwards


Hi, my name is Sam and I am a Senior Sales Negotiator at our Stoneleigh office. With over 5 year’s experience in the property industry, I have assisted many people in moving around Surrey and South London. Being born and raised locally I am excited to bring my knowledge of the area and enthusiasm to the role and strive to ensure every client receives the very best service from us. If I can be of any assistance in helping you buy or sell a property, please don’t hesitate to get in touch.


Frank Gourlay


Hi my name is Frank and I am the Sales Progressor for the Stoneleigh branch. I have been in the property industry for over 35 years and having lived locally since 1986 I bring a wealth of local and industry knowledge which I use daily to help buyers and sellers navigate the sales process stress free and successfully.  I take immense joy from directing clients through what can be a stressful process and moving them into their dream homes


George Evans

Hello, my name is George and I’m the Branch Manager in Banstead. Having been in the industry for over 25 years I have helped literally 1000’s of people buy and sell their homes in both good and difficult markets. For me it has always been about working hard and offering the best service possible whatever the market conditions. We have a great team in Banstead blending youth and experience, all with the common goal of delivering exceptional customer service. So if you are looking to sell get in touch and put us to the test! george.evans@thepersonalagent.co.uk

Sarah West


Hi I’m Sarah, a sales negotiator at our Banstead branch.  I recently returned to the UK having spent most of my life in South Africa.  I have been involved in the property industry for more than 30 years working for a leading estate agency in South Africa. Customer Service and relationship building is my passion, and being entrusted with someone’s most valuable possession is a privilege I both respect and enjoy.  The Personal Agent felt like a perfect fit given the knowledge I had gained, and I look forward to the next chapter in this dynamic and rewarding industry.


Simon Tongue


Hello. I’m Simon and have recently joined the team in Banstead. My 30+ years in the business has been mainly spent in Southwest London and Surrey, latterly in Cobham, and I am thoroughly enjoying working for a local independent company with high core values and ethics. I live locally with my family and am looking forward to helping people realise their dreams and find their ideal homes.


Samantha Voller


Hi, I’m Samantha and I work out of the Banstead branch as a Senior Sales Negotiator. I have a passion for all things property combined with a love for helping people find their dream home. I have been in the business for over 10 years so I recognise what it takes to deliver a seamless service and provide the highest level of customer care; so please do get in touch today if you’re thinking of selling or buying in the local area.


Cheryl Burn, MARLA

Hi I’m Cheryl, Lettings Director, and co-founder of The Personal Agent Lettings & Management. I have over 18 years’ experience solely in Lettings and Property Management, and on top of my wider business role I also oversee the smooth running of the Epsom and Banstead branches, dedicating quality time to the team in order to help grow the business. I helped to start the company back in 2010 and through hard work and our dedication to fantastic customer service, the company has been successfully expanding ever since. I have big plans for the Lettings and Management office over the next few years, so if you are considering letting your property or would like to join our dynamic team then please do get in contact with me. cheryl@thepersonalagent.co.uk

Michelle Hobbs, MARLA

Hello, I’m Michelle, Head of Property Management & Compliance.  Having worked within the Property industry for over 10 years I have worked in all aspects of lettings including, negotiating, valuing, administration and management and become a member of ARLA, all of which has provided me with valuable experience to progress with the growth of the company to overseeing our management team. michelle@thepersonalagent.co.uk

Bradley Snape

Hi, I’m Bradley, Letting Manager at the Personal Agent Lettings & Management. I started my career in Lettings in 2018 and have learnt a lot, perfecting my craft along the way. I am keen to meet new people, see new properties and match them together to help people find their dream homes. I aim to make peoples moves as stress free as possible. If you are thinking of moving, please give me a call or drop me an email. bradley.s@thepersonalagent.co.uk

Chris Sweby

Hi, I’m Chris. I joined the property industry in 2021 after having gained three years experience in the Hospitality industry. Having attended Glyn School in Epsom, I know the local area very well and would be happy to help with any questions you may have. chris.s@thepersonalagent.co.uk

Charlotte Evans

Hello, my name is Charlotte and I perform the role as Property Manager at The Personal Agent. I am now in my third year working within property management and enjoy having the responsibility of managing a portfolio. I generally have a passion for interior design and architecture which leads to me having a keen eye for detail. Further to this, I enjoy problem solving alongside providing a professional service to both tenants and landlords. charlotte.e@thepersonalagent.co.uk

Callum Kirkby


Hi, I’m Callum, Senior Lettings Negotiator here at The Personal Agent. This is the very start of my career in the property industry, after my previous job as a butcher.
I may be new to the industry, but I am confident I can find you your dream home.


Sameer Jamani


Staying ahead of the curve is crucial in the fast-paced real estate industry. I measure my success by the satisfaction and success of my clients. Over the years, I have earned a reputation for delivering outstanding results, exceeding expectations, and building lasting relationships. By consistently going above and beyond. Email or call me for your property needs & I will be more than happy to help.

Issy Briggs


Hi, my name is Isobel but everyone knows me as Issy, I am a Sales Negotiator and only joined the team in 2022 but have been around the industry all my life. I have grown up and live in the area so I have lots of local knowledge. I love meeting new people, seeing new properties and finding people their dream home. My goal is to make the moving process as stress free and as enjoyable as possible for all our clients. If you are thinking about buying or selling, please give me a call or send me an email.


Sarah Goddard

Sarah Goddard

Hello my name is Sarah and I am the Sales Progressor for the Epsom branch. I have been involved in property since 1987, with my background being a conveyancing secretary for a firm of solicitors. I have built up a vast knowledge of how the legal process works and understand that at times it can become somewhat complicated. I am here to help you and guide you through the whole sale process from the point of sale right through to exchange and completion. I love the job I do and get a great deal of satisfaction in helping people towards a quick and positive outcome. sarah@thepersonalagent.co.uk

Emily Rowland


Hi my names Emily  and I deal with new tenancies, end of tenancies, and deposits. With a wealth of experience and knowledge in the field, I ensure that every aspect of the tenancy process is handled with precision and care. From welcoming new tenants to efficiently managing the end of tenancies, my attention to detail and dedication shine through in every interaction. With a keen eye for ensuring deposits are handled fairly and transparently, i play a vital role in maintaining trust and satisfaction among our tenants and landlords.

Nina Griffiths

Hello, my name is Nina and I am the Company Administrator for our Epsom, Banstead and Stoneleigh offices. I work directly alongside the Sales Team to produce high quality brochures, and deal with all other aspects of administration. I previously worked in the Lettings industry, but have been working in Administration for 15 years. I have a passion for seeing things through and pride myself on my work. I also enjoy working across different areas as there are so many different types and styles of property. I look forward to assisting you and ensuring your property is presented in the best possible way to secure a buyer for your home. nina@thepersonalagent.co.uk

Harrison Ross


Hello! I’m Harrison, a skilled videographer responsible for shooting all our video content. With a keen eye for detail and a passion for storytelling, I strive to create engaging and visually stunning videos that elevate our brand’s presence.

Nick Wills


Hi! I’m Nick, a marketing professional with six years of experience. I specialise in creating and maintaining brand’s social image, using innovative strategies to connect with our audience and elevate our online presence.