The Personal Point of Contact

It is not uncommon for people to feel hesitant or uncertain when first contacting an Estate Agent especially if they have limited understanding or direct experience in the subject of property sale and purchase. At TPA, we are acutely aware of this and our staff are on hand to listen and take careful note of your requirements from the very first communication. Whether online through our messaging link, over the telephone or from a walk-in visit to one of our branches, TPA team will immediately put you at ease and allocate the correct colleagues to be your Personal point of contact.

Typically, a SALES NEGOTIATOR will take your details (name, address, contact details) and listen to find out what you are exactly looking for in your next property, be it a bigger house, smaller flat, investment property, holiday home, price range and so on. The more information we know the easier it is to find you that perfect property. You will then keep in regular contact updating you with new properties that come to the market that we think could suit your needs.

If you are selling your property then a VALUATION MANAGER will take down your personal details and arrange to visit your home for a market appraisal. We always ask for 1 hour to be set aside so we can have a good look at the property and value it, sharing with you how and why the price we have told you is correct in our opinion, and then discuss with you your needs and requirements. Once the property is being marketed by us regular communication will be made with you each week, at your convenience to discuss progress.

Are you worried about what information you should have ready before contacting an Estate Agent? You do not need to be. Call us! Walk into a branch and we will go through a structured process to listen to your exact requirements and situation.

We have professional experts to help you in the purchase, sale and lettings processes.

Be assured that all of the information you provide will only go to our secure bespoke Estate Agency database which is securely protected.

The Personal Local Agent

The TPA team has a broad knowledge of the region. We provide guidance on local schools, sports teams, transport connections and commuting, office spaces and outdoor pursuits. We know our area. Watch out for upcoming BLOGS where we will look at this in more detail!

All of this is available on our carefully designed website

At The Personal Agent, we want you to be the focus of our attention. Do not hesitate to ask today and let us guide you from that first call


Rupert Briggs

About the author

Rupert Briggs | Director, Epsom

Hi, my name is Rupert and I’m the owner and Director of The Personal Agent Ltd. Richard and I launched The Personal Agent in 2004 with a vision of it being a very different kind of agency. Having worked for local estate agents, we knew what the market was looking for – a personal service tailored to the needs of those who trust us with their properties, one that genuinely listens, adapts, and consistently delivers on its promises. I am passionate about ensuring that each and every landlord and vendor we work with only ever receives the very best in service, marketing and cutting-edge innovations to ensure that they achieve their property goals and we live up to their expectations.