Hi, my name is Rupert and I’m the owner and Director of The Personal Agent Ltd. Richard and I launched The Personal Agent in 2004 with a vision of it being a very different kind of agency. Having worked for local estate agents, we knew what the market was looking for – a personal service tailored to the needs of those who trust us with their properties, one that genuinely listens, adapts, and consistently delivers on its promises. I am passionate about ensuring that each and every landlord and vendor we work with only ever receives the very best in service, marketing and cutting-edge innovations to ensure that they achieve their property goals and we live up to their expectations.
Hello, my name is Richard, and I am one of the founding directors of The Personal Agent. I have been valuing homes within the area since 2001 and during this time have been responsible for all new business development and market appraisals within our flagship Epsom branch. I proudly head the team in our thriving Epsom office and bring my wealth of experience to ensure we achieve the best results for our clients. I am deeply committed to offering the very highest level of courteous service and professionalism, and this is an ethos that I ensure my entire team lives by.
Hello, my name is Richard Humphrey, and I am the Branch Manager of the Epsom office. Having been in the industry for around 30 years I have estate agency in my blood and couldn’t imagine doing anything else. For me it is all about doing the best for our clients and it is hugely rewarding when I see my team deliver the highest service and receive the praise they deserve. It also makes it easier for us to differentiate ourselves as much of our business comes from reviews and recommendations.
My Name is Chris, a 10-year veteran of the property market, and Sales Manager of the Epsom branch. I have a passion for property and believe that being an estate agent is far more than just negotiating the right deal. I know from a decade of working with landlords and vendors, tenants and buyers, that estate agency is all about building trust and living up to expectations so that trust evolves into long-lasting client relationships. I know it sounds a little clichéd, but one of the most rewarding things for me in my job is that after all our hard work I can hand someone the keys to their new home and hear them saying, “I can’t believe we’re here”. I live in the local area with my family and can’t recommend a better place to live.
Hi, I’m Joseph, the assistant manager at the Epsom branch. I started at The Personal Agent in October 2015, and have been doing my best to help applicants find their dream homes ever since. I’m keen, dedicated, and hungry for that sale, but alongside this tenacity to do well is the training that The Personal Agent have given me and the ethos they have instilled that has me, not only striving to do my best for our vendors, but doing so with the support of the rest of the team here, with their years of experience in both sales and the local area.
Hi, my name is Ella, I am part of the Administration Team for The Personal Agent. I attended Rosebery Girls school and then went onto Reigate college to complete my A-levels. I am new to the industry, but I have a great attention to detail and I am very diligent. Since working at The Personal Agent I have learnt so much, I enjoy working as part of a team and like the social media and marketing elements of the business immensely. Outside of work, I enjoy spending time with my family and friends.
My name is Grace, I am a local girl who has grown up in Epsom. I attended St. Josephs primary school and then went onto St. Andrews secondary before going to college at Nescot. I am new to the industry but bring a wealth of local knowledge and love living in Epsom. I am a hard working enthusiastic person who loves dealing with the public and helping them buy their dream home. My background is customer service and since joining The Personal Agent I have learnt so much, and cannot imagine doing anything else now!
Hello, my name is Sue and I work for The Personal Agent as a sales progressor. I have been working in estate agency since 2004, and for The Personal Agent since the beginning of 2012 as a senior sales negotiator until November 2020 when I change roles to a sales progressor. I love the challenge of what I do and my tenacity ensures that I always put a hundred per cent of my effort in. If there is anything I can do to help you with the progression of your sale then please do call or pop in and ask for me.