BANSTEAD BRANCH

Banstead is in one of the most picturesque corners of east Surrey, close to London but surrounded by countryside. We opened our office here in 2016 broadening our reach across the most desirable areas of Surrey. Our dedicated team are here to help find your perfect home or to find you the perfect tenant.

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THE PERSONAL AGENTS IN BANSTEAD

We are known for providing friendly, personal and professional service, which is the reason why we have expanded the business beyond the Epsom area in the last 12 years. See what our customers have said about us in the testimonials section below.

Meet your personal agent in the ‘team’ section below, or just pop in any day of the week.

141 High Street, Banstead, Surrey, SM7 2NS

01737 333 699

banstead@thepersonalagent.co.uk

WhatsApp Sales

OPENING HOURS

Monday:	08.30 – 18.00
Tuesday:	08.30 – 18.00
Wednesday:	08.30 – 18.00
Thursday:	08.30 – 18.00
Friday:	08.30 – 17.00
Saturday:	08.30 – 17.00
Sunday	Closed

OUR TEAM

We expect a lot from our sales and lettings team – an expectation they regularly surpass, through both their sales figures and the quality of care they offer buyers, sellers, landlords and tenants on a daily basis.

With a well-honed group of sales negotiators, valuers, administrators and after sales support consultants at your service – you are assured of all the advice, guidance and support you will need when buying or selling.

Rupert Briggs

DIRECTOR

Hi, my name is Rupert and I’m the owner and Director of The Personal Agent Ltd. Richard and I launched The Personal Agent in 2004 with a vision of it being a very different kind of agency. Having worked for local estate agents, we knew what the market was looking for – a personal service tailored to the needs of those who trust us with their properties, one that genuinely listens, adapts, and consistently delivers on its promises. I am passionate about ensuring that each and every landlord and vendor we work with only ever receives the very best in service, marketing and cutting-edge innovations to ensure that they achieve their property goals and we live up to their expectations. rupert@thepersonalagent.co.uk

Richard Digance

DIRECTOR

Hello, my name is Richard, and I am one of the founding directors of The Personal Agent. I have been valuing homes within the area since 2001 and during this time have been responsible for all new business development and market appraisals within our flagship Epsom branch. I proudly head the team in our thriving Epsom office and bring my wealth of experience to ensure we achieve the best results for our clients. I am deeply committed to offering the very highest level of courteous service and professionalism, and this is an ethos that I ensure my entire team lives by. richard@thepersonalagent.co.uk

Richard Humphrey

ASSOCIATE DIRECTOR

Hello, my name is Richard Humphrey, and I am the Associate Director based in the Epsom office. Having been in the industry for around 30 years I have estate agency in my blood and couldn’t imagine doing anything else. For me it is all about doing the best for our clients and it is hugely rewarding when I see my team deliver the highest service and receive the praise they deserve. It also makes it easier for us to differentiate ourselves as much of our business comes from reviews and recommendations. richard.humphrey@thepersonalagent.co.uk

Gareth Osgood

SENIOR VALUER

Hello, my name is Gareth and I am the Senior Valuer in our ever- growing Epsom office.

My journey through the property industry began over two decades ago at a large corporate estate agency but as time has gone on, I’ve actively sought out an independent agency that knows what great customer service looks like which has brought me to where I am today.

I’ve been a local resident for over ten years and really enjoy being part of the thriving local community. Most importantly I’m one of those lucky people who loves my job and I truly believe this comes across when I meet clients to chat with them about all things property.

gareth@thepersonalagent.co.uk

Chris Shaw

SALES MANAGER

My Name is Chris, a 10-year veteran of the property market, and Sales Manager of the Epsom branch. I have a passion for property and believe that being an estate agent is far more than just negotiating the right deal. I know from a decade of working with landlords and vendors, tenants and buyers, that estate agency is all about building trust and living up to expectations so that trust evolves into long-lasting client relationships. I know it sounds a little clichéd, but one of the most rewarding things for me in my job is that after all our hard work I can hand someone the keys to their new home and hear them saying, “I can’t believe we’re here”. I live in the local area with my family and can’t recommend a better place to live. chris@thepersonalagent.co.uk

Ray Steward

SENIOR SALES NEGOTIATOR

Hi, my name is Ray. Having previously worked in the property market I returned to the industry and joined the Epsom team in 2022. Although the industry has changed dramatically in recent years I like to believe it is still underpinned by the high standards and integrity that the best agents offer. There is no better feeling than matching the perfect home with the right buyer and helping both the vendor and purchaser through the process. One of the great things about working for The Personal Agent is the comradery and teamwork that not only makes every working day more enjoyable but is also essential to providing our clients the best possible service and expertise.

ray@thepersonalagent.co.uk

Morgan Borrell

SENIOR SALES NEGOTIATOR

Hi, my name is Morgan, I am a sales negotiator at our Epsom branch. I joined the team in 2021, I am fairly new to the estate agency business and have the hunger to achieve the best not only for myself but also for you. I have great knowledge of this area as I have lived around Epsom my whole life, I am eager and motivated to help you find your dream home, and make it a stress-free experience. If you have any queries or questions, please do not hesitate to message me or give me a call, I look forward to hearing from you soon. morgan@thepersonalagent.co.uk

Rosie Fraser

VIEWING NEGOTIATOR

Hi, I’m Rosie, a Viewing Negotiator who joined the team in Epsom in November 2022. I’ve lived in the Epsom and Ashtead areas all my life and went to school locally, so I know the area very well. I use my local knowledge to help buyers find their dream homes.

As a Viewing Negotiator, my primary role is to conduct viewings for the Epsom office, but I also assist with the sales side when needed. I look forward to meeting you and can’t wait to show you around your potential future home!

Rosie@thepersonalagent.co.uk

Ben Woolnough

BRANCH MANAGER

Hi! My name is Ben Woolnough and I am the Branch Manager of the Stoneleigh office. I have worked within the industry for over 14 years and within the area for over 10 years. I’ve been able to gain a wealth of experience and knowledge resulting in successful house moves for hundreds of people across Epsom, Ewell and Stoneleigh. I have a passion for ensuring the highest service standards are met throughout the moving process in order to provide the best possible experience to all clients. Both myself and the rest of our professional Stoneleigh team have a collective common goal of surpassing client expectations and being the best estate agents in our town. We all love nothing more than seeing happy clients moving into their new homes. ben@thepersonalagent.co.uk

Liam Feeney

VALUATIONS MANAGER

Hello, my name is Liam Feeney and I am the Valuations Manager at the Stoneleigh office. I started my career in Estate Agency back in 1999 and as our name suggests, I like to offer our clients a personable approach to selling. I enjoy being part of a dynamic and busy office, working alongside some of the best people in the business. If you are considering selling or just wanting some practical advice, I would be delighted to help.

Liam@thepersonalagent.co.uk

Paul Davis

SENIOR SALES NEGOTIATOR

Hi, my name is Paul and I am a Senior Negotiator at the Stoneleigh office. I have been helping people to find their ideal homes since 2007 and I am a proud member of The Personal Agent team. I enjoy working hard to find buyers just the home they have been looking for and not only am I always keen to view new properties, but to meet new people as well. If you need help to sell your home, or are looking for the perfect property for you and your family, pop in to see me and I’ll do my utmost to help. paul@thepersonalagent.co.uk

George Evans

NEW BUSINESS MANAGER

Hello, my name is George and I’m the New Business Manager in Banstead. Having been in the industry for over 25 years I have helped literally 1000’s of people buy and sell their homes in both good and difficult markets. For me it has always been about working hard and offering the best service possible whatever the market conditions. We have a great team in Banstead blending youth and experience, all with the common goal of delivering exceptional customer service. So if you are looking to sell get in touch and put us to the test! george.evans@thepersonalagent.co.uk

Mark Floyd

OFFICE MANAGER

Hello, my name is Mark. I have been in the industry for over 30 years.

I have worked extensively in the Surrey marketplace helping clients to buy and sell their homes in both good and difficult markets.

For me the most important thing is delivering the highest level of customer service whatever the market conditions.

Both myself and the rest of our professional Banstead team have a common goal of surpassing client expectations and being the best estate agents in our town.

We have a great team in Banstead blending youth and experience, all with the common goal of delivering exceptional customer service.

So if you are looking to buy or sell, please get in touch, we would love to hear from you!

Sarah West

SENIOR SALES NEGOTIATOR

Hi I’m Sarah, a sales negotiator at our Banstead branch. I recently returned to the UK having spent most of my life in South Africa. I have been involved in the property industry for more than 30 years working for a leading estate agency in South Africa. Customer Service and relationship building is my passion, and being entrusted with someone’s most valuable possession is a privilege I both respect and enjoy. The Personal Agent felt like a perfect fit given the knowledge I had gained, and I look forward to the next chapter in this dynamic and rewarding industry.

Sarah.West@thepersonalagent.co.uk

Private: Simon Tongue

SENIOR SALES NEGOTIATOR

Hello. I’m Simon and have recently joined the team in Banstead. My 30+ years in the business has been mainly spent in Southwest London and Surrey, latterly in Cobham, and I am thoroughly enjoying working for a local independent company with high core values and ethics. I live locally with my family and am looking forward to helping people realise their dreams and find their ideal homes.

simon@thepersonalagent.co.uk

John Ryan

SENIOR SALES NEGOTIATOR

Isabel Cagigao

SALES NEGOTIATOR

Hi, I’m Isabel and I’m excited to be starting my journey in the property industry as a Sales Negotiator here in Banstead. I’ve lived in the area for over 15 years, so I know just how special it is—and I love being able to help others find their place here too.

Before getting into estate agency, I was always drawn to property and development, whether it was keeping up with market trends or exploring what makes a home really stand out. That passion is what led me to make the move into the industry and I’m excited to be turning that passion into a career. I may be new, but I’m driven, approachable, and focused on making the buying and selling process as smooth and stress-free as possible.

Whether you’re a first-time buyer, looking to upsize or just looking for a fresh start, I’m here to listen, guide you through the process, and help you find a place that truly feels like home.

isabel.cagigao@thepersonalagent.co.uk

Cheryl Burn, MARLA

DIRECTOR

Hi I’m Cheryl, Lettings Director, and co-founder of The Personal Agent Lettings & Management. I have over 18 years’ experience solely in Lettings and Property Management, and on top of my wider business role I also oversee the smooth running of the Epsom and Banstead branches, dedicating quality time to the team in order to help grow the business. I helped to start the company back in 2010 and through hard work and our dedication to fantastic customer service, the company has been successfully expanding ever since. I have big plans for the Lettings and Management office over the next few years, so if you are considering letting your property or would like to join our dynamic team then please do get in contact with me. cheryl@thepersonalagent.co.uk

Michelle Hobbs, MARLA

HEAD OF PROPERTY MANAGEMENT & COMPLIANCE

Hello, I’m Michelle, Head of Property Management & Compliance. Having worked within the Property industry for over 10 years I have worked in all aspects of lettings including, negotiating, valuing, administration and management and become a member of ARLA, all of which has provided me with valuable experience to progress with the growth of the company to overseeing our management team. michelle@thepersonalagent.co.uk

Sarah Goddard

SALES PROGRESSOR

Hello my name is Sarah and I am the Sales Progressor for the Epsom branch. I have been involved in property since 1987, with my background being a conveyancing secretary for a firm of solicitors. I have built up a vast knowledge of how the legal process works and understand that at times it can become somewhat complicated. I am here to help you and guide you through the whole sale process from the point of sale right through to exchange and completion. I love the job I do and get a great deal of satisfaction in helping people towards a quick and positive outcome. sarah@thepersonalagent.co.uk

Charlotte Evans

PROPERTY MANAGER

Hello, my name is Charlotte and I perform the role as Property Manager at The Personal Agent. I am now in my third year working within property management and enjoy having the responsibility of managing a portfolio. I generally have a passion for interior design and architecture which leads to me having a keen eye for detail. Further to this, I enjoy problem solving alongside providing a professional service to both tenants and landlords. charlotte.e@thepersonalagent.co.uk

Keeley Chuter

COMPANY ADMINISTRATOR

Having lived in Epsom for over 20 years and attended Rosebery Girls’ School, I have a strong connection to the local community. This is my first role in the property industry, and it has already confirmed my passion for the field, particularly the fast-paced environment and the opportunity to meet and work with new people every day. I’m genuinely committed to helping clients find the right home and ensuring the process is as smooth and enjoyable as possible.

Callum Kirkby

ASSISTANT MANAGER

As the Assistant Lettings Manager at The Personal Agent, I am dedicated to providing exceptional service and support to both tenants and landlords. Driven by a passion for providing outstanding customer service, I pride myself on building strong relationships with both tenants and landlords, always offering professional advice and timely solutions. Whether it’s finding the right tenant for a property or ensuring the best possible experience for renters, I am committed to exceeding expectations.

Callum.K@thepersonalagent.co.uk

Nick Wills

MARKETING MANAGER

Hi! I’m Nick, a marketing professional with six years of experience. I specialise in creating and maintaining brand’s social image, using innovative strategies to connect with our audience and elevate our online presence.

Harrison Ross

VIDEOGRAPHER

Hello! I’m Harrison, a skilled videographer responsible for shooting all our video content. With a keen eye for detail and a passion for storytelling, I strive to create engaging and visually stunning videos that elevate our brand’s presence.