Hi, I’m Ria, Branch Manager at The Personal Agent Lettings & Management. It is my job to ensure that our lettings office runs efficiently and according to all company and legal standards, managing the everyday customer care that we offer. I started my career in the lettings industry back in 2011 and have worked across a variety of roles – including administration, property management, block management, negotiating, valuing and overall branch management – to get to where I am today. I have been working at The Personal Agent Lettings & Management since January 2015, and I have to say that it is unlike any other company I have worked for before. I actually look forward to each and every day I’m in work (even Saturdays). My team are friendly and approachable, and we are always on hand to offer advice and assistance should you need it.
Hi, I’m Michelle the Property Manager for the lettings portfolio. Having worked within the Property industry for 7 years I have had the opportunity to work in all aspects of lettings including valuing rental properties, negotiating, administration and management, which has provided me with valuable experience, including becoming a member of ARLA. I have enjoyed working in all departments but feel I have found my niche here in management.
Hi, I’m Danielle the Lettings Administrator for The Personal Agent Lettings & Management, I have a very varied role supporting the lettings team with pre and post tenancy administration, liaising with tenants, landlords and contractors to make sure all properties are ready to move into. I’m just starting my career within the lettings industry and I enjoy looking after the portfolio making sure all new and existing landlords receive fantastic customer service. I have two years of customer service experience with my previous position and I am looking forward to transitioning my skills whilst supporting the Lettings and Management office.
Hi I’m Cheryl, Lettings Director, and co-founder of The Personal Agent Lettings & Management. I am responsible for overseeing all aspects of lettings and management for the business, and work closely with relocation agencies to support them in their property searches for their clients. You will find me at the Banstead branch. I have over 11 years’ experience solely in lettings and property management, and on top of my wider business role I also oversee the smooth running of the Epsom and Banstead branches, dedicating quality time to both the branch manager and her team in order to help grow the business. I helped to start the company back in 2010 and through hard work and our dedication to fantastic customer service, the company has been successfully expanding ever since. I have big plans for the Lettings and Management office over the next few years, so if you are considering renting your property, or looking for a block management company, then please do get in contact with us.
Hi, I’m Becky, a Lettings Negotiator at The Personal Agent Lettings & Management. I joined the team in November 2017 and have been doing my best to help applicants find their next home ever since. This is my first lettings role so I’m keen, dedicated, and hungry for the lets. My previous career path was in retail where the industry taught me the key skills in customer service. I have transitioned my skills perfectly to make sure all of our landlords and applicants are always updated and have information efficiently. If you are looking to rent a property then please contact me for more information.
Hi, I’m Joe and I have been proudly working for The Personal Agent Lettings & Management in Epsom since November 2013. I’m a Senior Lettings Negotiator and my main tasks involve supporting potential tenants throughout their time with us, from accompanying them on viewings to finding them their dream rental property, and progressing their offer to the day that they move in. I work closely with landlords to offer accurate, realistic rental valuations, market their properties and stay in contact to ensure they are kept appraised of progress. I have worked in the industry since mid-2013 and have always found that meeting new clients and interacting with them on a day-to-day basis is thoroughly enjoyable. The most rewarding part of the job for me is informing new tenants that their offers have been accepted and seeing them move into a property that suits them perfectly.