Ria Lawrence, MARLA
Hi, I’m Ria, Branch Manager at The Personal Agent Lettings & Management. It is my job to ensure that our lettings office runs efficiently and according to all company and legal standards, managing the everyday customer care that we offer. I started my career in the lettings industry back in 2011 and have worked across a variety of roles – including administration, property management, block management, negotiating, valuing and overall branch management – to get to where I am today. I have been working at The Personal Agent Lettings & Management since January 2015, and I have to say that it is unlike any other company I have worked for before. I’m ARLA qualified, friendly and approachable, and the whole team are always on hand to offer advice and assistance should you need it.
Michelle Hobbs, MARLA
Hi, I’m Michelle the Property Manager for the lettings portfolio. Having worked within the Property industry for 9 years I have had the opportunity to work in all aspects of lettings including valuing rental properties, negotiating, administration and management, which has provided me with valuable experience, including becoming a member of ARLA. I have enjoyed working in all departments but feel I have found my niche here in management.
Hi, I’m Danielle the Lettings Administrator for The Personal Agent Lettings & Management, I have a very varied role supporting the lettings team with pre and post tenancy administration, liaising with tenants, landlords and contractors to make sure all properties are ready to move into. I’ve been moving people into lovely properties since 2017 and I enjoy looking after the portfolio by making sure all new and existing landlords receive fantastic customer service. I have always worked in a customer facing industry, I really enjoy supporting the Lettings and Management office.
Cheryl Burn, MARLA
Hi I’m Cheryl, Lettings Director, and co-founder of The Personal Agent Lettings & Management. I am responsible for overseeing all aspects of lettings and management for the business, and work closely with relocation agencies to support them in their property searches for their clients. You will find me at the Banstead branch. I have over 14 years’ experience solely in lettings and property management, and on top of my wider business role I also oversee the smooth running of the Epsom and Banstead branches, dedicating quality time to both the branch manager and her team in order to help grow the business. I helped to start the company back in 2010 and through hard work and our dedication to fantastic customer service, the company has been successfully expanding ever since. I have big plans for the Lettings and Management office over the next few years, so if you are considering renting your property, or looking for a block management company, then please do get in contact with us.
Hi, I’m Joe and I have been proudly working for The Personal Agent Lettings & Management in Epsom since November 2013. I’m a Senior Lettings Negotiator and my main tasks involve supporting potential tenants throughout their time with us, from accompanying them on viewings to finding them their dream rental property, and progressing their offer to the day that they move in. I work closely with landlords to offer accurate, realistic rental valuations, market their properties and stay in contact to ensure they are kept appraised of progress. I have worked in the industry since mid-2013 and have always found that meeting new clients and interacting with them on a day-to-day basis is thoroughly enjoyable. The most rewarding part of the job for me is informing new tenants that their offers have been accepted and seeing them move into a property that suits them perfectly.
My name is Alex and I’ve been a Lettings Negotiator since April 2018. My role is to assist potential tenants in finding their ideal property all the way from suggesting suitable properties, carefully selected to meet their requirements to handing over the keys. I maintain frequent contact with tenants and landlords alike in order to keep them updated on the dynamics of the office. My favourite part of the job is finding tenants the right home and fulfilling Landlord’s requirements.