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Ria Lawrence, MARLA
BRANCH MANAGER
Ria Lawrence, MARLA

Ria Lawrence, MARLA

BRANCH MANAGER

Hi, I’m Ria, Branch Manager at The Personal Agent Lettings & Management. It is my job to ensure that our lettings office runs efficiently and according to all company and legal standards, managing the everyday customer care that we offer. I started my career in the lettings industry back in 2011 and have worked across a variety of roles – including administration, property management, block management, negotiating, valuing and overall branch management – to get to where I am today. I have been working at The Personal Agent Lettings & Management since January 2015, and I have to say that it is unlike any other company I have worked for before. I’m ARLA qualified, friendly and approachable, and the whole team are always on hand to offer advice and assistance should you need it.

ria@thepersonalagent.co.uk

 

Michelle Hobbs, MARLA
PROPERTY MANAGER
Michelle Hobbs, MARLA

Michelle Hobbs, MARLA

PROPERTY MANAGER

Hi, I’m Michelle the Property Manager for the lettings portfolio.  Having worked within the Property industry for 9 years I have had the opportunity to work in all aspects of lettings including valuing rental properties, negotiating, administration and management, which has provided me with valuable experience, including becoming a member of ARLA.  I have enjoyed working in all departments but feel I have found my niche here in management.

michelle@thepersonalagent.co.uk

Cheryl Burn, MARLA
DIRECTOR
Cheryl Burn, MARLA

Cheryl Burn, MARLA

DIRECTOR

Hi I’m Cheryl, Lettings Director, and co-founder of The Personal Agent Lettings & Management. I am responsible for overseeing all aspects of lettings and management for the business, and work closely with relocation agencies to support them in their property searches for their clients. You will find me at the Banstead branch. I have over 14 years’ experience solely in lettings and property management, and on top of my wider business role I also oversee the smooth running of the Epsom and Banstead branches, dedicating quality time to both the branch manager and her team in order to help grow the business. I helped to start the company back in 2010 and through hard work and our dedication to fantastic customer service, the company has been successfully expanding ever since. I have big plans for the Lettings and Management office over the next few years, so if you are considering renting your property, or looking for a block management company, then please do get in contact with us.

cheryl@thepersonalagent.co.uk

Joe Frost
SENIOR LETTINGS NEGOTIATOR
Joe Frost

Joe Frost

SENIOR LETTINGS NEGOTIATOR

Hi, I’m Joe and I have been proudly working for The Personal Agent Lettings & Management in Epsom since November 2013. I’m a Senior Lettings Negotiator and my main tasks involve supporting potential tenants throughout their time with us, from accompanying them on viewings to finding them their dream rental property, and progressing their offer to the day that they move in. I work closely with landlords to offer accurate, realistic rental valuations, market their properties and stay in contact to ensure they are kept appraised of progress. I have worked in the industry since mid-2013 and have always found that meeting new clients and interacting with them on a day-to-day basis is thoroughly enjoyable. The most rewarding part of the job for me is informing new tenants that their offers have been accepted and seeing them move into a property that suits them perfectly.

joe@thepersonalagent.co.uk

Emily Creaven
LETTINGS ADMINISTRATOR
Emily Creaven

Emily Creaven

LETTINGS ADMINISTRATOR

Hi my name is Emily and I am the Lettings Administrator for The Personal Agent Lettings & Management. I have a very diverse role supporting the Lettings Team with current and past tenancy administration, liaising with tenants, landlords and contractors to make sure all properties are ready to move in to.

I enjoy working with new and existing landlords to provide them with exceptional customer service. I have had many customer service roles including face to face service and also over the phone roles. I thrive in a busy, people based environment.

emily.creaven@thepersonalagent.co.uk

Connor Hayes
LETTINGS NEGOTIATOR
Connor Hayes

Connor Hayes

LETTINGS NEGOTIATOR

Hi I’m Connor I work as a Lettings Negotiator in our busy Epsom branch, my main responsibilities are to ensure that any new and existing applicants are thoroughly supported throughout their property search. From matching them to suitable properties to accompanying them on viewings. I work closely with landlords also to provide feedback from viewings and keep them regularly updated on what people are looking for in a rental property. The most rewarding aspect of the job is meeting new applicants and helping them as much as I can along their journey while also going the extra mile to ensure that I have exceeding expectations.

connor@thepersonalagent.co.uk

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